Payment Options We accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS & PAYPAL. We gladly accept checks and money orders through the mail, just call to make arrangements! All orders must be pre-paid prior to shipment.

Returns within 30 days If for any reason you are not completely satisfied with any of our products (limitations apply to TOTO washlets & Hand Helds), bidetdirect.com will issue to you a refund for the product only, less a 15% restocking fee, for all unused and unopened merchandise. Refunds will be issued only upon the receipt of unused product. Customer is responsible for all return shipping and handling charges. If you have any questions or concerns about returning an item, please email us and we will provide shipment information and a return authorization code to step you through the process.

Refused or Undeliverable Packages and Shipments Sometimes, a carrier will be unable to deliver a package to the address provided to them. This can happen if the address provided is incorrect, or if the person receiving that shipment at that address refuses it. If this happens, the package will be returned to bidetdirect.com, and we will provide a refund to the buyer for the item, less a 15% restocking fee and the shipping charges incurred by bidetdirect.com (The cost of shipping the package to you and back to us). This policy applies to all products, including items that are featured with free shipping promotions.